Return Policy

Return Policy

Returns are accepted up to 30 days from the date of purchase.  Customer assumes all of the return shipping costs. The purchase price will be refunded onto the credit card on file minus a minimum of a 10% restocking fee.  All returns must be received in new and unused condition, complete with original packaging.  Should products be returned in less than NEW AND UNUSED condition larger fees may apply.

Returning an Item

Return authorization (RA) will be required for all returns. If a return does not have a pre-approved return authorization (RA) number on the outside package, it may be refused.  Email us at info@outdoortheatersystem.com or call (800) 630-7503 to request an RA number.  All returns must be in new original condition, complete with original packaging.  All returns must be sent prepaid.  Customer pays all return shipping costs.

Substitutions

Some items may vary to pictures shown.  We reserve the right to substitute equal or better-quality items throughout the systems as needed.

Taxes

Taxes will be charged for Minnesota residents at 7.25%

Disclaimer

Some items may vary from the pictures shown.  We reserve the right to substitute equal or better quality items throughout the systems as inventory allows.

If you have any questions at all, please call (800) 630-7503 or visit us at our contact us page.